Cancellation and Refund Policy
A legal disclaimer
Thank you for choosing Alraed Solutions as your business partner!
This cancellation and refund policy is applied to all customers who signed up and paid for our services.
In case you wish to cancel your orders placed at smartmedia.marketing, you could do so within 24 hours of the orders being placed. The cancellation would not be done once the work has already been started.
All payments made are non-refundable and non-transferable except unless otherwise stated in this Policy. We reserve the right to refuse a refund request to an advertiser if there is any suspicion of payment fraud or unethical behavior.
Eligibility for Refunds & Transfers
The advertiser provides accurate information about the product and services when submitting their campaigns for approval, including but not limited to: their suspension history on a platform or other agencies
The advertiser inform and get approval from Smart Media Solutions for any changes they make to the product, service, advertising content & creatives before launching their campaigns
In case Smart Media Solutions detects that the advertiser use different creatives and/or landing pages and/or we suspect the advertised content is in violation of Social Media Advertising Policies, we will retain a $50 as penalty and refund the remaining balance (if any).
The advertiser does not violate any terms and policies set by the advertising platform
The advertiser have deposited their advertising budget and paid any associated fee in full prior to launching their campaigns
The advertiser complies with our Terms of Service
The advertiser has no history of payment disputes with Smart Media Solutions.
Refund amount
The refund amount is the remaining, unspent ad budget and does not include ad credits (or vouchers), rental fees (or agency fees), taxes and any other incurred costs.
Payment method
A refund is issued ONLY to the original payment method used by the advertiser. If the original payment method is no longer available, we will instruct the advertiser to provide additional information on a case by case basis. We reserve the rights to reject the refund if the advertiser fail to comply.
Processing time
The refund process may take 3-5 business days, depending on the payment method used by the advertiser
How to request refunds and transfers
To request refunds and transfers, please reach out to your designated agent. If you cannot do so by any reason, please leave us a message at support@msmartmedia.llc
These policies are subject to change without notice, please make sure to visit this page regularly.
Best Regards,